Customer Service Commitment
Our commitment is to provide the best service possible with the safest and most effective products and methods available. This starts when you call our officer and it continues when one of our certified representatives shows up on your doorstep. At BioGuard, we have a commitment to the environment, the regulatory laws of our industry, and the safety and protection of our customers. We are a pest management company but we understand that we are REALLY in the people business. People are who we service and people are who keep our doors open.
We recognize that each customer’s needs are unique and specific so we pledge to listen first, to understand, as we come up with a plan of action, second, use the most effective products and methods to carry out that plan, and finally, we will followup to evaluate the results and confirm that the problem was solved and the needs were met. We also recognize that pests are constantly trying to re-infest and get into homes seeking protection and food. Our guarantee is that we will continue to work as hard as possible to keep pests outside were they belong and control their numbers immediately around your home to decrease the opportunity of them sneaking back in. If there is a problem or concern that ever arrises between regular services, we will promptly return at no cost to you so we can address the problem and continue to work to get things resolved. Satisfaction Guaranteed!
Part of the Community
As members of many of your communities we take great pride in protecting homes and businesses from unwanted pest or rodents. We expect the same for our homes and that’s exactly the kind of service you get from BioGuard, quite simply the best anywhere. In addition to our certification BioGuard expects a strong commitment to excellence from all of it’s team members to each other and more importantly to the community.
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Free Extra Services
Some pests can prove to be quite stubborn. If this happens to you, simply give us a call. We will gladly return for free until we resolve your concerns to your satisfaction.
Money Back Guarantee
Our service is backed by the best guarantee in the business. If we do not provide a service to your level of satisfaction, we will promptly return for free until you are satisfied. If the problem persists, we will refund half your last service payment.